Processing a Delayed Shore Excursion Credit
One of our scheduled diving excursions was officially canceled by the tour operators due to rough ocean conditions, and the onboard guest relations desk promised a full refund back to my primary credit card. It’s been three weeks since we returned from the trip, but my bank statement still shows the original charge and no pending credits from the cruise line. Which specific corporate finance office handles post-cruise billing updates?
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I spent a month chasing a missing excursion credit after a storm canceled our port stop in the Caribbean and kept receiving different answers from different onboard staff members. I finally broke through the bureaucratic delay by tracking down the direct corporate Royal Caribbean phone number to skip the general travel agency booking queues. Presenting my physical excursion cancellation receipt to the shoreside accounting team on that call forced them to authorize the billing credit manually, and the funds appeared back in my account forty-eight hours later.