Correcting an Itinerary Dining Adjustment
We just reviewed the final confirmation documents for our upcoming cruise next month, but the automated booking system shifted our dinner seating from our requested private table to an open-seating configuration on a lower deck. The digital guest portal throws a system validation error whenever I try to modify the reservation layout manually. How can I get a booking coordinator to lock in our original dining configuration before the ship's manifest is finalized?
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I had to deal with a very annoying seating mix-up on a multi-family booking a few seasons back because the automated scheduling software completely ignored our linked reservation codes. I learned the hard way that messaging the standard support email gets you nowhere, so I tracked down the Princess Cruises phone number to handle the reservation change over the phone. Speaking directly with a shore-side coordinator allowed them to pull up the main dining room grid and manually assign our party to our original table layout before the cruise began.